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INTRODUCTION AND OVERVIEW
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(D1) USING THE TEAM APPROACH
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(D2) DESCRIBING THE PROBLEM
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(D3) IMPLEMENTING CONTAINMENT ACTION
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(D4) DEFINING ROOT CAUSE
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(D5) VERIFYING CORRECTIVE ACTIONS
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(D6) IMPLEMENTING PERMANENT ACTIONS
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(D7) PREVENTING RECURRENCE
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(D8) CONGRATULATING THE TEAM
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WORKSHOP
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CERTIFICATION TEST